Delivery and Returns
Delivery and Returns
When will my item arrive?
Please note that we can only deliver within the UK at the moment and use the Royal Mail to fulfil our orders.
There are 2 options for the delivery of your order:
There are 2 options for the delivery of your order:
Standard:
£3.99 delivery charge. Royal Mail aim to deliver within 3 working days
Royal Mail aim to deliver within 3 working days following the date your order is placed. For orders placed between 2pm on a Friday and the end of Sunday (or public holiday) we will process the following Monday.
Express:
£4.99 delivery charge. Royal Mail aim to deliver to you the next working day
From Monday through to Friday at 2pm Express orders Royal Mail aims to deliver to you the next working day. Any orders placed after 2pm Friday to Sunday will be processed urgently on the Monday ~ so you should receive your goods on Tuesday.
All our goods will be sent Recorded Signed For so a signature is required on delivery. If no one is at the address you supply to sign for your goods Royal Mail will leave a note that delivery was attempted and your parcel and will take it to the nearest Post Office where you can pick it up.
(Please note: Blue Inc cannot be held responsible for delays in delivery)
Order Processing Times:
Any order placed before 2pm will be fulfilled the same day, orders after 2pm will be processed the following day.
Delivery Charge Refunds:
If an item is faulty, damaged, unfit for purpose or we have made a mistake on your delivery we will refund your delivery charges, unless the item is part of an order containing other items that were ordered by you. Delivery charges will also be refunded if you cancel your complete purchase within the seven day cooling off period.
Tracking your order:
If an item is faulty, damaged, unfit for purpose or we have made a mistake on your delivery we will refund your delivery charges, unless the item is part of an order containing other items that were ordered by you. Delivery charges will also be refunded if you cancel your complete purchase within the seven day cooling off period.
Tracking your order:
You can use Track and Trace on Royal Mail's website to find how your order is getting on. In the near future you will also be able to see a Proof of Delivery online - a copy of the actual signature that was taken as receipt of delivery.
There is a problem with my item – how do I return it?
We want you to be pleased with your purchases from Blue Inc so we guarantee to refund any item you are not completely happy with when you return it to us in saleable condition with all tags attached within 14 days of receipt.
Refunds will be credited to your original method of payment. In the interests of hygiene we will not be able to accept returns on underwear, swimwear, pierced jewellery, and cosmetics unless they are of unsatisfactory quality or unfit for purpose.
In addition to our returns policy outlined above you have seven working days under the distance Selling Regulations to cancel your purchase. Details of this are in our Terms and Conditions.
Returns to store:
Just to make it really easy for you, your unwanted goods can be taken back to your nearest Blue Inc store. Make sure that you take your dispatch note with you when you go to exchange any goods and also take the card that was used to purchase the order online. The cardholder needs to be present when the return is processed, so if someone else made the purchase for you remember to bring them along!
Returns by post:
We offer free postage for your first return. Simply follow the instructions included in your order. It is important to go to the Post Office and get a proof of posting certificate, which will give you a tracking number as we cannot refund anything until we have received the goods back and will not take responsibility for any return post that does not arrive at our office or is lost in transit.
Returns to store:
Just to make it really easy for you, your unwanted goods can be taken back to your nearest Blue Inc store. Make sure that you take your dispatch note with you when you go to exchange any goods and also take the card that was used to purchase the order online. The cardholder needs to be present when the return is processed, so if someone else made the purchase for you remember to bring them along!
Returns by post:
We offer free postage for your first return. Simply follow the instructions included in your order. It is important to go to the Post Office and get a proof of posting certificate, which will give you a tracking number as we cannot refund anything until we have received the goods back and will not take responsibility for any return post that does not arrive at our office or is lost in transit.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account and we will refund the card you made the purchase on. If you have any problems with refunds or your card please email online@blueinc.co.uk and we will be happy to help.
In the case of special offers, if you return a single item as part of the offer you will be refunded the price of the item minus the discount amount. A complete return of all items in the offer will result in being refunded the full offer amount.
